FAQ

Q: where are your products made?

A: The whole Konia line of outerwear are all 100% designed and handcrafted right in Toronto. Every piece is constructed with an attention to detail by technical down experts that have been in the industry for well over 30 years. When we say we are a Canadian company, we mean it!
 

Q: IS YOUR DOWN ETHICALLY SOURCED?

A: When it comes to the use of animal products, we understand that sanitation and animal welfare are important issues. The origins of our down (which is a by-product of waterfall) have gone through regular and rigorous audits for down purity, factory cleanliness, and the internal traceability of down.

This traceability ensures that our original sources – from large-scale abattoirs to independent farmhouses –  have adhered to standards that protect both the welfare of the animal and assure the consumer of a quality product. Sources that procure down from live-plucking or foie-gras sourced origins are forbidden.
 

Q: Am I able to return or exchange a product?

A: Of course! If you would like to return or exchange your product please visit our page here for more details. 


Q: Are you able to ship outside of canada?

A: If you wish to purchase a product and you are outside of Canada, please email inquiries@koniaequestrian.com with your order and a Customer Service representative will get back to you shortly.
 

Q: How do I clean my Konia product?

A: Under no circumstances do we recommend dry cleaning. All our products are machine washable and dryer friendly for your convenience! For more details, please take a look at our Laundering section. 
 

Q: Do you have a warranty on your products?

A: Konia is proud to offer a lifetime limited manufacturing warranty. In a case where it is not covered, we also offer in house repairs. For more information, please visit our Warranty page.


Q: where can i find more in depth information on your products?

A: If you are looking for more information regarding our products, feel free to take a look at our Product Knowledge Manual. If you have any further questions, please feel free to contact us at inquiries@koniaequestrian.com 

 

 

 

Any other questions, please feel free to contact inquiries@koniaequestrian.com